FAQ

What if I have found a cheaper price for a product on another website?

We will beat it! If you find something online that appears more expensive, we would like to know about it. We will match or beat any like for like product on our site. We guarantee that we will endeavour to always help out the traveller for great prices with great service.

What do I do if I need help with my booking?

1770 Travel Bugs is open 7 days a week, 8:30am-5:30pm. If you would like to contact us, just click on the top right “Contact Us” tab. Fill out the contact form or give us a call directly on +617 4974 7029.

What If I don’t use a product or accommodation that I have purchased?

Products or accommodation that you don’t use will fall under the same terms and conditions as a customer cancellation. Accommodation and transport are non-refundable, non-transferable items.
How long are the travel vouchers I purchase valid for?

All travel vouchers purchased are valid 12 months from the date of purchase.

I’m not sure when I want to travel. Can I make my tickets open dated?

Absolutely! You can purchase a package or multiple travel vouchers and keep them open dated. Open dated tickets usually require a booking to be made 10 – 14 days before your intended travel date. Some of our more popular trips need to be booked one month in advance! Details on how to make a booking will appear on the voucher that you purchase. It is always best to book in your travel as soon as you know what date you would like to depart.

What are extra costs on products?

An extra cost is something you will pay direct to the tour or hostel upon arrival. Usually this is for National Park fees, or insurance levy’s. These are noted on our consumer site and also on your purchased voucher to remind you. Most of 1770 Travel Bugs trips are ‘All Inclusive’ meaning no extra fees to be paid.

What age group are 1770 Travel Bugs tours for?

1770 Travel Bugs tours and accommodation options cater for a variety of customers in mind. Most tours and backpacker accommodation are marketed to 18-35-year-old budget travellers. However, in many cases 1770 Travel Bugs can offer perfect solutions for older adventure travellers, and also families and couples. If you don’t see what you want online, click the “Contact Us” tab or give us a call on +617 4974 7029.

Is BYO (bring your own) alcohol allowed on tours and in accommodation?

Most trips in Australia encourage a friendly quiet drink to celebrate your amazing day. You may wish to call and confirm that alcohol is allowed before purchasing alcohol for a trip as some tours prohibit BYO and will alcohol available for purchase. Some travel vouchers will state BYO alcohol, which means you can bring your own alcohol on that trip. Hostels in Australia discourage drinking in their rooms. We recommend you learn the house rules when checking into hostels during your trip. Drinking alcohol on transport is prohibited.  

Should I confirm my reservation before I start my trip?

1770 Travel Bugs strongly recommends you follow your travel voucher instructions and reconfirm your booking 48 hours before you are due to depart. Our travel suppliers may require additional information from you like dietary requirements, where you’re staying prior to departure, what to bring and what not to bring, any medical conditions, etc.

How much luggage can I take on my trip?

Usually a trip between travelling from 1-5 days and returning to the same place you departed from, the luggage limit is 7kg restricted to a small backpack and a handbag. You will need to leave the rest of your luggage in your hostel’s luggage storage room. Longer trips often limit luggage to 15kg and a small carry on backpack.

Can I postpone my trip?

In some cases, we may be able to cancel your booking with our suppliers and postpone your trip for a future date. If you need to cancel within 14 days of departure, some tour operators may state in their conditions that they will charge cancellation fees up to 100%. 1770 Travel Bugs strongly recommends cancellation travel insurance for your booking to cover you for unforeseen circumstances.

If I purchase a travel voucher and my plans change can I change my trip or get a refund?

All purchases are final and you will need to agree to our terms and conditions before confirming your order. This states that we can transfer open dated vouchers for $30 to another product. Our travel vouchers are non-refundable. If you cancel your travel, you must pay us a fee of 50% of the value of travel that was booked on your behalf and cancelled. In addition, if a Service Provider charges us for the cancelled travel you must also pay us the amount that we are charged on your behalf by the service provider. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced.

If I purchase a package can I travel in the reverse direction?

Of course! Our packages are made up on individual travel vouchers, which can be used in any order. You may want to travel our itinerary in reverse or you may want to complete your package over a number of short trips.
Do I need travel insurance?

We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. It your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against. We recommend that you source travel insurance with a low excess payment, to make claiming on cancelled tours worthwhile.